We strive to fulfill orders accurately. If there's a stock issue, we'll deliver available items, and you can choose to wait for backordered items or opt for a refund.
Processing Time
Orders are processed within 2 - 4 business days. Delays due to the pandemic or high volumes may occur. Weekend and holiday orders are processed the next business day.
Shipping Rates & Delivery Estimates
Shipping charges are calculated at checkout. Limited cases qualify for Free Shipping within the continental United States, subject to order value or ongoing promotions.
Delivery Delays
Occasional delays may occur. Fast Shipping options are available in some cases. We appreciate your understanding and support during any delays beyond our control.
Standard Shipping Times
USA: 5 - 18 business days
Canada: 8 - 20+ business days (COVID-19 delays)
Europe: 7 - 18 business days
Oceania: 7 - 18 business days
Latin America: 20+ business days
Other countries: 11 - 30 days
Shipping time excludes clearance/customs delays (if applicable).
Shipment Confirmation & Order Tracking
Upon shipping, you'll receive a Shipment Confirmation email with tracking number(s) active within 24 hours.
Delivery Time Exceeded
If delivery exceeds the forecasted time, contact us for assistance.
Unable to Deliver
For lost packages, we'll resend at our expense. If the carrier can't deliver due to address issues, a $19 restocking fee plus shipping costs will apply.
Customs, Duties, and Taxes
Customers are responsible for customs and taxes. Fees imposed during or after shipping are the customer's responsibility.
Damages
For damaged orders, file a claim with the carrier. Retain packaging materials for claims.
Returns will be subject to a restocking fee.
Ensure your address details are complete. For undelivered packages, a restocking and return fee will be charged.
Refer to our Return & Refund Policy for detailed information on returning orders.
